Privacy Policy
Your privacy and medical data security are our top priorities.
Effective Date: October 6, 2025
Last Updated: October 6, 2025
1. Introduction
Welcome to Sehet.pk. We are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, share, and protect information when you access our website, mobile platforms, WhatsApp communication channels, or use any of our home healthcare services. By using Sehet.pk, you agree to the practices described in this policy.
2. Information We Collect
We collect information necessary to provide safe and effective healthcare services.
a. Personal Information
This may include your full name, contact number, email address, address or service location, and identification details when required for verification. With patient consent, medical history and reports may also be collected to support clinical care.
b. Non-Personal Information
We may collect device and technical data such as browser type, operating system, IP address, and access timestamps to improve platform performance and security.
c. Communication Data
When you contact us through WhatsApp, website forms, or email, we collect the content of your messages and any information or attachments you choose to share.
3. How We Use Your Information
Your information is used to deliver and manage home healthcare and diagnostic services, schedule appointments, process payments, and communicate service-related updates. We also use data to improve our services, enhance user experience, and comply with applicable healthcare and data protection laws.
4. Sharing of Information
Your personal information is handled with strict confidentiality. Sehet.pk does not sell or rent your data to third parties. Information may be shared only when necessary with licensed healthcare professionals involved in your care, diagnostic laboratories or partner healthcare facilities with patient consent, service providers supporting our technology and communication systems, or legal and regulatory authorities when required by law.
5. Data Retention
We retain personal information only for the period required to provide requested services, meet legal and regulatory obligations, resolve disputes, and support legitimate operational needs.
6. Data Security
Sehet.pk applies appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, misuse, alteration, or disclosure. While we take reasonable measures to secure your information, no system or method of data transmission can be guaranteed as completely secure.
7. WhatsApp Communication
By contacting Sehet.pk through WhatsApp, you consent to receive service confirmations, appointment reminders, and relevant healthcare-related communications. We use the official WhatsApp Business API in compliance with Meta policies and support encrypted messaging where applicable.
8. Marketing Offers & Promotions
Sehet.pk offers exclusive marketing deals, service updates, and promotional discounts to its users through email, SMS, WhatsApp, or other communication channels. Users can choose to opt out of promotional messages at any time.
9. Your Rights
You have the right to request access to your personal data, ask for corrections or deletion, withdraw consent for marketing communications, and raise concerns regarding data usage. Requests can be submitted by contacting privacy@sehet.pk or using the contact details provided below.
10. Third-Party Links
Our website or communications may include links to third-party platforms. Sehet.pk is not responsible for the privacy practices of these external services, and users are encouraged to review their individual privacy policies.
11. Updates to This Privacy Policy
This Privacy Policy may be updated periodically. The most recent version will always be available at www.sehet.pk/privacy. Continued use of our services indicates acceptance of any updates.
12. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact:
Phone: 0318-2800021
Email: info@sehet.pk
Website: www.sehet.pk